Hello. Despite making my membership payment (and accidentally twice!), my membership is still not activated even after 62 hours. I contacted their support system but received no response. Does anyone have any suggestions?

Hello everyone, I'm building Mixify (https://mixify.fr), a French SaaS platform for professional DJs and commercial venues (bars, lounges, event spaces). I'm looking for guidance on whether my use case is compliant with MusicKit JS policies. How it works: The Host (a venue owner or DJ) logs into the Mixify dashboard using their own Apple Music subscription. The Guests scan a QR code to access a web interface where they can browse the Apple Music catalog and suggest songs. The Host reviews suggestions, accepts or rejects them, and accepted songs are added to the playback queue. Playback is handled entirely by MusicKit JS in the host's authenticated browser session, connected to the venue's speakers. Key points: Mixify is a paid SaaS (starting at €49/month) — we charge for event management tools (dashboard, analytics, guest interaction), not for access to music content. Only the authenticated Apple Music subscriber hears/controls playback. Guests only browse and suggest — they never access playback. No content is downloaded, cached, or redistributed. We use the official MusicKit JS player exclusively. Venues are responsible for their own public performance licenses (SACEM in France). My questions: Does this B2B workflow — where a SaaS manages song request logistics but relies on MusicKit JS solely for playback by an authenticated subscriber — comply with the MusicKit guidelines? Are there any specific restrictions on using MusicKit JS in a commercial/venue environment that I should be aware of? Is there a recommended way to contact Apple Developer Relations directly for a formal compliance review of this use case? I've already submitted an inquiry via the Apple Developer contact form and email, but I'd appreciate any community insight or experience with similar integrations. Thank you!

Hi everyone, I've exchanged several emails with support already and didn't receive meaningful answer. Everything sounds automated or the person responding is very ... not paying attention to my questions let's say. The problem I'm facing is I have released an app more than a year ago. Someone else released app with identical name few weeks after me. Developer support mentioned something about localisations and that apps with different localisations can have same name. To be honest, I don't understand that at all. Facts: both apps have identical name both apps are available only in english language according to the store listing both apps are available in same regions I wouldn't be bothered about it too much, but my "competition" is not really great and have received some bad reviews. The problem is obvious. Users are mixing my app with my competitor, writing bad feedback, asking questions about the other app and it generally is starting to be a problem now that my app is gaining more traction. It also isn't really great if you want to point someone to your app and you have to mention more details than a name so they can find MY app. So I have two questions. How the hell could someone release an app with identical name? Is there anything I can do about it? A way to fight it? I have no legal rights for the name obviously, but it isn't anything general and I did spend quite some time finding right name that wasn't already taken.

I requested tratder status for the EU-countries on february 25th. Now, on march 4th the status is still 'in review', whilst it should be solved within 48 hours. my app is still not available in the EU. Who can help?

I am the Account Holder (Team ID: KCRXG75U7S). Since January 18, 2026, I cannot access developer.apple.com — it redirects to the "Need assistance" contact form. App Store Connect works fine. I have live apps on the App Store. On January 18, I received unexpected "Welcome to the Apple Developer Program" and "You're invited to join a development team" emails, even though I was already a member. After that, all access to the developer portal was lost. I have submitted 9+ support requests since February 11. Not a single one has received a response. Chat support disconnects. Phone support only creates new cases. Case IDs: 102835281938, 102824841068, 102819959750, 20000111583405, 20000111568823 Can any Apple engineer please look into this?

Hello,I dunno if this is the right place to ask this, but i have tried to enroll for almost two weeks now, and there is no reply at all with next step in the enrollment process, the message says it will be processed within 48 hrs.for reference i am outside the united states. and enrolling as personal developer not an ORG.

My brand new 1.0 app is approved and pending developer release. As part of my release checks, I like to download the app store release using a promo code. On both iOS and macOS, redeeming a promo code for the respective builds gives the error you see in the screenshot: Unable to Redeem. This content is incompatible with the current software on this device. Update your device to the latest software version and try again. The app targets iOS 26.0, and my devices are running iOS 26.3, and it was built with Xcode 26.3. I'm relying on this feature for sending a build to pre-release media for reviews/articles, and am worried I'll embarrass myself. Other developers: Have you also had this issue? Do you know a work around for this issue? Apple: Please help! Is there anything I can do?

I thought that if I write a new app as an upgrade for an old app and have the same bundle identifier, when I uploaded it, it would automatically go to the original app. I was wrong! I have just loaded up a new app to the App Store. Can somebody tell me how to proceed so that the new app becomes an update to the previous app?

Hi, My iOS app hasn't received any reviews that I can see since 05/09/2020, ten weeks ago. Are my app ratings/reviews being moderated and rejected? I believe there must be some sort of moderation going on, because the Android version of the app has received 20+ user reviews in the same time period, and our users are 70%+ iOS users. In this period I would have forecasted at least a few positive reviews, and no doubt a couple negative ones due to standard onboarding issues. We've never run any sort of shady review collection activity. Is there any way to view pending ratings/reviews? Any suggestions on how to resolve this much appreciated, as this is obviously affecting our download rate! Cheers

I just had an app approved and pending developer release. As part of my release checks, I always download the app using a promo code (even for free apps). This time, on both iOS and macOS, redeeming a promo code for the respective builds gives this error: Unable to Redeem. This content is incompatible with the current software on this device. Update your device to the latest software version and try again. The app targets iOS 26.0 and macOS 26.0, and my devices are on the latest releases. Has anything changed with promo code redemption for approved apps? I typically use promo codes for updates, but have not released a new app in a while.

Hello! I recently submitted a request for the Family Controls (Distribution) entitlement for my app, and I’m trying to understand what kind of timeline to expect. I’ve seen posts suggesting anywhere from a few days to over a month for approval. Is there a typical review window for this entitlement? And is there anything I can do on my end to help the process move more smoothly? Thanks in advance!

On the following developer account page, you have the ability to update your address information, but it does not appear to be working for me. If you go to https://developer.apple.com/account and scroll down the page. You come to a section called Membership Details with a link to update your information. When you click on this link it shows a dialog which has two choices. One is for Change Contact Details and the other is for Switch to Organization Membership. When I attempt to Select Change Contact Details. Nothing happens at all. No screen is shown. Nothing, whatsoever. Please advise what the problem might be thank you. I need to change my contact address.

We have tried numerous times to register a developer account for a company that is one of our clients. Each time, the application has been denied for a different reason. The last time, they said that the website ‘does not load,’ which is untrue. The website belongs to a government entity and is fully accessible from our country and from around the world, as verified by Google Analytics. We do not know what is happening, but we would like to know if anyone has experienced something similar and how they resolved it. Thank you. Translated with DeepL.com (free version)

I have an iOS app with App Groups. The app uses the CallKit extension for call block functionality. All data is stored in UserDefaults(suiteName:) and FileManager.default.containerURL(forSecurityApplicationGroupIdentifier: ). I am planning to transfer this app to a different Apple Developer account and would like to clarify how App Groups behave after the transfer: Will my main app Target and CallKit Extensions keep access to the same AppGroups containers with the new Team ID? I will recreate the same AppGroups container identifiers on a new account but my concern is about Team ID change, that can lead to loss access to original containers and all data from previous Team ID. I need to clearly understand whether the app can continue accessing the existing App Group container after the Team ID changes, or if I must manually back up data before transfer and restore all data after transfer completed. As long as the App Group still exists on the original developer account and the user has not updated the app, will the app continue to function normally and access the original App Group container? If I delete the App Group identifiers from the original developer account and recreate it on the new account: 3.1. Will this immediately apply for existing installed apps? 3.2. Or will the impact only occur after submitting and installing a new app version signed with the new Team ID?

I uploaded my first app. After approval, I made a minor change (v 1.01) update was approved. When I search the App Store on my iPhone, the app pops right up, but it is not found when searching from a iMac (2020 intel running macOS 26.3)

I am aware of the following in the App Review Guidelines; 3.1.1 If you want to unlock features or functionality within your app, (by way of example: subscriptions, in-game currencies, game levels, access to premium content, or unlocking a full version), you must use in-app purchase. Apps may not use their own mechanisms to unlock content or functionality, such as license keys, augmented reality markers, QR codes, cryptocurrencies and cryptocurrency wallets, etc. The app itself operates normally, but imposes limits after a limited time of use. Purchasing the full version removes these limits. This is a one-time IAP, not a subscription. My app is aimed at professionals within the entertainment industry, and will only ever be used within a theatre or other similar venue. I do not intend to provide any other paid route to the full version than via the App Store. However, what I would like to do is provide free use at certain events and to students in their educational venues (e.g. college theatres etc)- is it acceptable to use an external mechanism (e.g. a server based API) to temporarily remove the limitations whilst in that venue? Or, likewise, provide an extension to the free trial period for specific uses. Note this is not a purchase, as there is no payment. Therefore there is no revenue outside of the App Store (which surely is the point of the mandate to use IAP for this purpose) Also, it's not fully 'unlocking' the app (the user doesn't get the full version, they just aren't bound by the trial limit timer when within that venue or for a limited time) I'm aware that another route would be to put a different version of the app in the store that requires a username and password for use (for example) and then provide those credentials to log in - as there's lots of apps that follow that model, but it seems clunky to require the user to download a different app.

Hi, I purchased a development membership. On my dashboard it keeps saying "continue your purchase" and when I click my account information it says "PENDING". I received an invoice so I can prove I already paid the fee. I can't contact support because either "something is wrong with your phone number" or "this email address is not verified". I receive mails on this email address, I also log in with it. It's been 4 days since I purchased the membership but I can't do anything now. I hope someone here is able to help me out. Thanks so much for understanding.

Hello, I enrolled in the Apple Developer Program, and my payment has already been processed. However, it has now been over 7 days, and my account is still showing as pending/not activated. I have not received any additional instructions or requests for verification via email, and I’m unsure what is causing the delay. Could someone please clarify: Is this delay normal? Are there any additional steps required from my side? How long does activation typically take in this case? Any guidance would be appreciated. Thank you.

Numerous people have told me that they tried to rate and review my app in App Store, but the ratings were not accepted. On their phones, the star immediately blanked out. In App Store Connect, I don't see their reviews. In the App Store, there are only a handful of reviews. The app has thousands of downloads and has been in the store for 2 weeks. The lack of ratings is hurting my App Store ranking. Is this a known problem? What steps can I take to investigate or resolve this?

On our public Apple account we have distribution certificates that work for all Apple platforms. On our Enterprise account it will only generate iOS distribution certificates. Apple support did not provide any concrete solutions, only pointing us to the general docs. Any suggestions?